Experienced Healthcare Provider
Virtual Primary Care
What is virtual primary care?
Virtual primary care is the ability to access your primary care provider through a digital environment such as a phone call, video visit, or secure message.
All interactions take place on a secure technology platform, and virtual visits can be conducted through multiple channels:
- Video visits – Face to face virtually with a provider
- Phone visits – Talk conveniently with a provider from anywhere
- Secure messaging – Message directly with a provider through a secure platform
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Services available through virtual primary care include:
- Centralized primary care – Our virtual primary care providers can serve as a member’s primary care physician (PCP) in addition to supporting acute and episodic care on demand. Primary care services include facilitation of preventive exams, biometrics, and cancer screenings, medication management, lifestyle medicine, travel medicine, condition management, wellness screenings, lab services, women’s health, and pediatrics.
- Specialist and referral management support – This includes referrals to local care teams and existing vendor partners, as well as community specialists for complex condition management or routine screening and diagnostic testing such as colonoscopy, stress testing, glaucoma evaluation, osteoporosis screening, and more.
- Episodic and acute care – Care for common illnesses and short-term needs such as flu, sinusitis, allergies, medication refills, sore throat, sprains and strains, skin related conditions and more.
- Behavioral health – Primary care providers are equipped with general training and resources to help members with uncomplicated behavioral health conditions including behavior change coaching and support, medication management, screenings for depression and anxiety, follow up and support for members with known behavioral health conditions, assistance with Employee Assistance Program benefits for acute needs, and referral navigation for long-term counseling.